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Help

Track your order

Use your order number and email address to check the latest delivery status.

If you only placed your order recently, tracking usually appears once the parcel has been scanned by the courier.

Check your order status

Shopify does not provide a public order lookup form here. Sign in to your account to view your order history, or use the order status link in your confirmation email.

Where to find tracking

Your confirmation and dispatch emails include the most direct Shopify order status link for that order.

No update yet?

If tracking still shows no movement after dispatch, it may be waiting for the courier's first scan. Support can help if it looks stuck for longer than expected.